Craftable FAQ's

Where do I upload pictures of invoices?

• In the Image Vault. Located on the left-hand  side of the website or app.

»     Which platform do I upload pictures of Invoices for non-food/bev items?

• It doesn't matter, you can use Beverager or Foodager.

»     What is the difference between  "Image Vault" and "+ New Invoice" ?

• When you upload a picture of an invoice to Image Vault, the invoice is mapped for you.
• When you upload a picture of an invoice to "+ New Invoice", then all items within the invoice won't be mapped and the invoices will be unreconciled. You should only use this feature for line item ordering.

»     How do I switch from Foodager, Beverager, and Books?

• There are two ways to switch:
• Click on the heading at the very top on the left-hand  side.
• Click on your stores location with the two arrows.

»     What can I find in Books?

• Switch  between  platforms like you do for Foodager  and Beverager.

»     Is there a report that combines  the COGS % for both food and LBW, so I don't have to do the math?

• Not at the moment.

»     What is one of the biggest differences between  Foodager  and Beverager when it comes  to closing the Audit?

• When you are closing the Audit, you close Beverager out to category and you close Foodager out to total.

»     When we are opening up the Cost Summary by Ops  Group report, it is important to

always change the metric from Net Sales to Gross Sales.

»     How can I filter all of the reports?

• By clicking  on the heading of what you want to filter the report by.
• ex.) If you are looking at variance, you can select the Variance title in the report and it will filter the entire report by the variance.

»     How many invoice images can I upload in one time?

• Invoices with 3 or less pages. Invoices that have more than 3 pages must be scanned  and upload through the desktop.

»     What do I do if my invoice is more than 3 pages?

• Scan  and upload the invoice image through a desktop  computer.

»     What are the most important reports we need to be actively reviewing?

• Actual  vs. Theoretical COGS
• Actual  vs. Theoretical Amount Details
• Cost Summary by OPS Group

What do I need from a vendor to start placing orders through Craftable?

• Verify with them that they are willing to receive orders through this platform.
• All you need is there phone number or email address.

»     Do we have to place  orders through Craftable?

• If the vendor accepts it, yes. It saves us money.

»     What do we benefit from placing orders through Craftable?

• Saves  us .65 cents with each invoice.
• It will make it easier for you.

»     We are using a different product right now until the correct product is back in stock.  What do I

need to do?

• Email IT and let them know.
• IT will connect the new product to the appropriate recipe in Craftable to account for product use.

»     Where can I place  orders?

• Under the Order's tab, select  Order From.

»    What is the difference between  receiving an order that was submitted  through Craftable vs. some other platform?

• If you placed  an order through Craftable, then you can receive the order in Craftable.

This means you don't have to take a picture of the invoice under Image Vault and it saves you .65 cents.

• If you placed the order through a separate platform (email, text, website), then you must take a picture of the invoice under Image Vault and it costs you .65 cents.

»     I uploaded  images of my invoices to Image Vault, now what?

• It goes to OCR (Craftable) to map the invoice, then off to the Director level, and finally back to you for approval.
• This process takes anywhere from 30 minutes to 24 hours to complete. Keep this in mind when you decide  to wait until Sunday  or Monday  to input in all invoices.

»     What do the different Status' mean under the Vendor Invoice tab?

• Unreconciled: The total is not matching  up with the order total.
• Reconciled: The invoice is good to go and is waiting for final approval from you.
• Processing: Invoice is being process  by OCR (Craftable).
• Pending Mapping: An item on the invoice is for both food and LBW and is pending map- ping on the other platform.
• Director Mapping: Director needs to map the item (IT or Regional).

»     I am done counting  the LBW, can I close the Audit even though Food hasn't been counted  yet?

• Yes! Beverager and Foodager are two separate platforms,  so you can close the Audit on one platform and the other won't be effected.