Scope: This article will cover refunding customers orders the same day they were created, for refunding checks older then 1 day please submit a request to IT support using this refund request form.
1. On the Order screen, select previous checks.
2. Find the check with the payment you wish to refund on the open checks, paid checks or closed chaecks tab.
3. Once the check is selected, click the pay button near the bottom of the screen.
4. The 1st payment should be automatically highlighted. Click void on the left hand side and follow the prompts, a manager access code will be needed if you are not logged in as a manager.
5. After the payment is voided you may click the menu in the top right hand corner (3 dots) and select void order. Follow the prompts and the check should be voided and disappear from the previous checks tab.