Your Toast terminal or handheld might log out after a Toast update or after a period of inactivity. Any employee with manager permissions in Toast can log back in when this happens.
The employee will use their Toast backend username and password to login the POS to their location. Once logged in to Toast all employees will continue to sign in with their passcode.
Troubleshooting Invalid Password Message
If you see the invalid username or password message, ensure the following things:
1. Ensure that you're using your Toast back-end email and password. If you do not have one, either ask a manager/admin to log in for you, or request that a password creation link be sent to your email.
2. Check Toast's back-end and confirm that you're entering the right email associated with your Toast user.
3. Select the Forgot Password? button to send a reset password link to your email.